Terms of Use
Terms and Conditions
The most important provisions of MC Food's General Terms and Conditions of Sale, Delivery and Payment are as follows:
Offers, confirmations and prices
All offers and quotations are without obligation.
Prices
All prices are expressed in Euros, in accordance with the relevant legal regulations, and include sales tax.
Special offers are only valid for the period of validity stated in that offer. This information is printed in a brochure or mentioned on the website regarding that special offer.
Delivery costs are not included in the price. The amount of the delivery costs is stated on the website.
Payment
Payment for orders via the website can be made in the following ways:
iDEAL
Credit card (Visa, Mastercard and Amex)
Maestro
Clarna
Paypal
Giropay
Belfius
Postepay
MC Food's may expand payment options in the future. Other payment options will be announced via the website.
If a payment term has been agreed by MC Food's, the Buyer will be in default simply by expiring this term. Payment terms can only be agreed in writing under conditions to be set and agreed at that time.
If a payment method is chosen by credit card, the terms and conditions of the relevant card issuer apply. MC Food's is not a party to the relationship between the Buyer and the card issuer.
In the event of non-payment or late payment by the Buyer, a reminder procedure will be initiated.
The Buyer will also be charged for all (extra)judicial costs of whatever nature that MC Food's has had to incur as a result of the Buyer's failure to fulfill its (payment) obligations.
In the event of late payment, MC Food's must terminate the agreement with immediate effect or suspend (further) delivery until the Buyer has fully fulfilled its payment obligations, including the payment of costs.
Delivery and delivery time
Orders will be delivered as quickly as possible after payment. In principle, MC Food's strives to deliver to the corresponding delivery address within 3 working days after payment of the order. The stated delivery time is only an indication and is never a strict deadline. MC Food's may provide further information regarding delivery times on the website or through its branches or otherwise in writing. Such information is only indicative.
If a product that is temporarily out of stock is ordered by the Buyer, it will be indicated when the product is available again. Delays will be reported to the Buyer by email or telephone.
As soon as the products to be delivered have been delivered to the specified delivery address, the risk regarding these products passes to the Buyer.
Returns and Right of Cancellation
It is of course possible to exchange your received order within 14 days provided the product has not been opened or damaged, our colleagues will be happy to help you. The confirmation email is the proof of return, so don't forget to take it with you.
It is also possible to return an order by post for exchange. When the return package has been received and the reason for the return is unclear, we will contact you so that you can confirm the return.
Exchanges are allowed under the following conditions:
- In original, undamaged packaging
- The item is unused
- Within 14 days
We do not return gel (if you do not need any other goods at that time, a voucher will be issued).
Retention of title
Ownership of products, notwithstanding the actual delivery, is transferred to the Buyer after the Buyer has fully paid all that the Buyer owes in respect of any agreement with MC Food's, including reimbursement of interest and costs, including for earlier or later deliveries. and any work performed or to be performed in relation to the products.
The Buyer may not tax, sell, resell, alienate or otherwise encumber the products before ownership has been transferred.
Warranty and liability
The general warranty conditions apply to products supplied by MC Food's.
MC Food's is never obliged to pay any compensation to the Buyer or others, unless there is intent or gross negligence on the part of MC Food's.
Despite the constant care and attention that MC Food's pays to the composition of the website, it is possible that information published on the website is incomplete and/or incorrect.
The information on the website is regularly supplemented and/or adjusted. MC Food's reserves the right to make any changes with immediate effect and without notice.
It is possible that MC Food's includes links on its website to other internet sites that may be interesting or informative for the visitor. Such links are purely informational. MC Food's is not responsible for the content of the website to which reference is made or the use that may be made of it.
For all products that a consumer purchases from MC Food's, a product is or must do what the consumer can reasonably expect from it.
Force majeur
In the event of force majeure, MC Food's is not obliged to fulfill its obligations towards the Buyer, or the obligation will be suspended for the duration of the force majeure.
Force majeure means any circumstance beyond its control, which prevents the fulfillment of its obligations towards the Buyer in whole or in part. These circumstances include, but are not limited to, strikes, fire, business disruptions, energy disruptions, non-delivery or late delivery from suppliers or other third parties engaged and the absence of any permit to be obtained from the government. Force majeure also includes disruptions in a (telecommunications) network or connection or communication systems used and/or the unavailability of the website at any time.
Personal data
MC Food's will only process the Buyer's data in accordance with its privacy policy. The website contains a Privacy Statement.
Miscellaneous
Customer service is available for information on working days from 8:30 am to 6:00 pm. They can also be reached via email.
Your emails will be answered by the internet customer service within 2 working days. MC Food's does everything it can to communicate with its customers in an honest and sincere manner.
The website and all related parts thereof are the property of MC Food's. It is not permitted to copy and use information from the site for personal and/or commercial purposes.
A VAT invoice is only available for orders created from a customer account. The VAT invoice can be downloaded in "My orders" in the account.